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Understanding the Telephone Allowance: Eligibility and Rates

Understanding the Telephone Allowance: Eligibility and Rates


The Telephone Allowance is a quarterly payment the Australian government provides to help eligible individuals with their phone and internet costs. This blog post will outline the eligibility criteria, rates, and how to keep your information updated to ensure you receive the correct amount.

Eligibility for the Telephone Allowance To qualify for the Telephone Allowance, you must have a phone or internet connection in your name or your partner's name and receive certain support payments from the government. The support payments that may qualify you for the Telephone Allowance include Disability Support Pension, JobSeeker Payment, Youth Allowance (job seeker), Farm Household Allowance, Parenting Payment, and Special Benefit.

Basic and Higher Rates There are two rates of Telephone Allowance available: the basic rate and the higher rate. The basic rate is given to those with a phone connected in their name or their partner's name and meet the eligibility requirements based on the support payments mentioned above.

The higher rate is available to those who qualify for the basic rate and receive either Disability Support Pension (under 21 years old with no dependent children) or Farm Household Allowance. To receive the higher rate, you must also have internet service for any device in your name or your partner's name.

Updating Your Information Keeping your phone and internet details updated is essential to ensure you receive the correct amount of Telephone Allowance. You can update your contact details through your Centrelink online account via myGov. If your phone or internet details change, you must inform Services Australia, as this may affect the rate of Telephone Allowance you receive. Payment Rates and Schedule Telephone Allowance payment rates are updated annually on September 20th, in line with the Consumer Price Index. The current rates are:


  • Basic rate: $33.40 per payment

  • Full (higher) rate: $49.40 per payment


The Telephone Allowance is not taxed and is paid quarterly. The first quarterly payment is made on or after the following dates: January 1, March 20, July 1, and September 20.

Conclusion The Telephone Allowance is essential for many Australians, providing financial assistance for phone and internet costs. By understanding the eligibility criteria, payment rates, and the importance of updating your information, you can ensure that you receive the appropriate assistance. If you think you may be eligible for the Telephone Allowance, check your eligibility and update your contact information to avoid missing out on this valuable support.

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